Reference

What We Keep, And Why

Your bj9999 account holds wallet records from bKash, Nagad and Rocket alongside your login details, and this page explains exactly what we store and what we do not.

Wallet records kept separateLogin details encryptedYou can ask for a copyDevice data limitedChanges on request
See the Lobby Read FAQ
bj9999 What We Keep, And Why
REACHING THE RIGHT DESK

Where To Send A Privacy Request

Privacy questions go to the same support desk that handles your wallet issues, so you never have to explain your account twice. When you write in, include your registered mobile number and the email you signed up with. We will confirm receipt and tell you what we need next before we touch any record.

Team online

Account support desk

Message us from the help channel inside your signed-in account so we can match your request to the right record without asking for extra proof.

Wallet verification team

Disputes about a bKash, Nagad or Rocket reference route here, where we check the transaction trail before amending anything on your file.

Written request by email

Send a deletion or correction request from your registered email address so we can confirm the sender matches the account holder on file.

SECURITY AND RETENTION

How We Handle Your Records

These are the practical steps behind the policy. None of them are promises about speed; they are the checks we actually run when data passes through our systems.

Login and OTP

Your sign-in is tied to a one-time code sent to your registered mobile number, and we log device changes so an unfamiliar phone triggers a fresh check.

Cookies we set

Session cookies keep you signed in and remember your last lobby view; you can clear them from your browser settings, though some account pages will then ask you to log in again.

Retention windows

Wallet and transaction records stay for the period financial rules require, while marketing preferences are dropped once you withdraw consent or close the account.

Requesting changes

Correction and access requests are handled from your registered contact details, and we confirm in writing once a record has been amended or removed.

Privacy Questions You May Have

Straight answers to the things people ask us most about their data, written the way our support desk would explain them on a call.

Your mobile number, name, email, wallet transaction references from bKash, Nagad or Rocket, and basic device and session data. We keep game activity records too, because they attach to your balance history.

Only with the payment and infrastructure providers needed to move your money and run the site, and where a lawful request requires it. We do not sell your data to advertisers.

Yes. Ask from your registered email or the in-account help channel and we will confirm what we hold, then send a readable summary of the records attached to your account.

Send the correction with the detail that needs changing, such as a misspelled name or an old number. We verify against your wallet records before amending it and reply once it is done.

Marketing preferences are removed, but transaction records linked to deposits and withdrawals stay for the period financial rules require, and access to them is restricted after closure.

We use session cookies for sign-in and a small number for remembering your lobby view. You can block them in your browser, though parts of the account area will stop working if you do.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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